ForwardMail for System Administrators v4.08 serial key or number

In this File

Other Important Links

System Requirements

IMail Folder Permissions and IIS Configuration

External Database Changes Upgrading from v11.02 or earlier

Registry Checker

Command Line Installations - (Silent Installs)

IMail Table of Product Features

IMail Getting Started Guide

For more information about Ipswitch components, click in the list below to read the release notes:

What's New for IMail Server v12.1

- Hacked Account Mail Regulator (HAMR)

Hacked Account Mail Regulator is a new IMail Server feature to allow IMail Administrators to control a users account that has been accessed and overtaken for sending out spam/viruses/malware. Once enabled and configured the SMTP Service has the capability to disable a user's account or throttle a user's messages once the Maximum Message Count has been met within the designated Time Interval. This new feature can be enabled at a system level, domain level or user level. For more details about Hacked Account Mail Regulator settings, go to the Administrator Help and select System > Hacked Account Mail Regulator.

- New Updates for Commtouch (Available with IMail Premium)

ctasd.exe - v5.00.0026 and ctipd.exe - v4.00.0011

• Update includes the latest ctengine version 8.00.0049.
• ctengine no longer closes TCP connection after each request to the Commtouch data center.

Note forConfig file upgrading. The original will be copied to and then merged with the new to maintain any configuration changes made by the IMail Administrator.

Defect Fixes and Improvements v12.1

Mobile Devices

• Corrected ActiveSync issue of messages not downloading when using any Apple device running iOS5 or later.

Web and Console Administration

• User Login Options when set to zero now correctly disables the settings.

Web Administration

• Deleting Multiple Users with the "Check All" when using "Search" will no longer delete users that were not selected.
• Deleting Lists when using the search feature along with "Check All" checkbox, will no longer delete lists not being displayed.
• Creating a new domain will no longer allow the domain name to be left blank when saved.

Web Client

• User Options setting for Reply and Forward will now apply the Include Original Message correctly.
• Updated documentation for creating a new language file for the new Web Client. http://docs.ipswitch.com/_Messaging/IMailServer/v12/PDF/CreateWebClientLanguageFileV12.pdf
• Corrected issue with memory spiking and eventually causing the Web Client to become unresponsive.
• Corrected the feature "Automatically login on the Next Visit", which was not working when redirects were in place.
• Several enhancements were made to improve Web Client performance. SQL queries were optimized for Calendar, Contacts, Tasks and Notes. Improvements to all folders allowing improved performance displaying folders (mail folders, calendar folders, contact folders...)
• New setting to improve message display performance. Enabled by default, displays the "Add to Address Book" icon after not finding a matching address within all the user's contact's. Disabling this feature will no longer perform this search, allowing quicker message display.
• New setting to disable or modify the Reminder feature for the Web Client.
  • key="EnableReminderCheck" enabled by default can disable reminders system-wise.
  • key= "ReminderCheckFrequency" set to "1" minute by default can be modified to a higher number to improve performance.
• Autosuggest issues corrected when using commas and semicolon for a new message.
• Corrected issue with message not displaying when multiple charsets in header appear.
• Corrected issue with image not displaying within message due to invalid characters not being correctly handled.

Ipswitch Instant Messaging

• Modified IIM Client to no longer allow pressing "Enter" to initiate a conversation from any group name within the contacts list.
• Modified "Warning" message to default to "No" when a new conversation is initiated with multiple recipients that is over the Max Recipients setting.
• General improvements for IIM Client connectivity.

Commtouch Premium Anti-spam

• Corrected issue where configuring CTASD to insert X-Headers and prefixing the subject for users, was not working properly due to messages with bare line feeds working incorrectly. Messages will now be rejected with a "500" error, if CRLF with new line sequence is not encountered.

Installs

• Corrected issue with VC Redistributable Package, where it was not correctly checking for the possibility of a newer version having already been installed.

Known Issues

• Tasks. Outlooks task recurrence option named Regenerate new task after each task is completed, is not handled correctly for all recurrence patterns when synchronized and saved to the IMail Collaboration database. The web client will not display the tasks correctly.
• Calendar. Creating a yearly recurring appointment in Outlook using the "Recur every XX years" will be ignored by the web client and by default use every year. Should the appointment be saved with the Web Client then IMail Collaboration will synchronize and modify Outlook to also reflect every year.
• External User Database customers using the Maximum Mailbox Size with users Maximum Mailbox Size set to 2GB. The database saves 2GB as -2147483648 (instead of 2147483648). When this negative value is converted to unsigned, the value becomes 9223372036854775807 which is 8589934591 GB. Customers will be required to manually update these users or use the bulk edit command available with the Console Administrator to correct these values.
• Microsoft® Windows 2008 Servers may cause problems for the IMail Console Administrator. Any Admin user other than the "administrator" built-in account will save changes into their virtual store. To avoid this issue requires administrator permissions to be set as follows:
  1. Open explorer and go to your folder
  2. Locate and select and right click
  3. Select Properties, and click on Compatibility tab
  4. Check the "Run as Administrator"
• IIM 2.08 Standalone upgrade to IMail Premium. The Conversation Store is located in a different directory. Files require copying the old conversation store from the old directory to the new directory.
• Windows Mobile devices are unable to accept or view meeting invitations. Meeting invitations will arrive as an attachment.dat file. Windows Mobile can send meeting invitations.

Product Description

IMail Server is an Internet standards based mail server system for Microsoft Windows 2003 and Microsoft Windows 2008. IMail Server includes powerful anti-spam management tools, a new Web-based administrator and client, and implements a series of programs that run as services including:

• Simple Mail Transfer Protocol (SMTP) service for sending and receiving mail over the Internet or in an internal TCP/IP network.
• Post Office Protocol, version 3 (POP3) service to allow POP3 clients (such as Microsoft Outlook Client and Qualcomm Eudora) to download mail from the IMail Server.
• Internet Message Access Protocol, version 4 (IMAP4) service to allow IMAP4 clients (such as FireFox and Microsoft Internet Explorer) to access mail on the IMail Server.
• Lightweight Directory Access Protocol (LDAP) Version 2.1.22 service for publishing user information in an LDAP directory.
• Language support for Web Messaging: English, French, Italian, German, Spanish, Chinese Simplified, Chinese Traditional and Japanese.

IMail Server also provides a List server for creating and managing mailing lists and a mail to pager/beeper feature that lets you set up aliases on the IMail Server that forward mail from a mail client to preconfigured pager or beeper address.

IMail Server Product Features

• Web Messaging (Web mail client) lets you send and receive mail using a web browser. You can log on to the Web Messaging from a browser on any computer with a supported browser and manage e-mail without installing e-mail client software. When a user creates a mailbox in the Web client, the mailbox is created on the mail server and mail folders and messages reside on the server.
• Web Messaging Lite (Low bandwidth mail client) allows users with low-bandwidth (dial-up) capability to access their mail quicker. To allow this capability, framesets, icons, and certain processes were removed to allow for faster load.
• IMail Web Administration (Server) provides local or remote access to IMail Server administration features via a Web browser and/or console server. You can administer all e-mail functions, including users, groups, services, shared calendars and contacts, and anti-spam and antivirus settings.

IMail Server Table of Products

IMail Collaboration

IMail Collaboration is now integrated into all IMail Server products to allow all users the greatest benefit for data sharing. IMail Collaboration incorporates the capability to share Outlook data, such as calendars, tasks, contacts, distribution lists, notes, and e-mail for all IMail users. In addition to sharing users' personal folders with other users, IMail Collaboration lets you define public shared folders such as shared contact lists and holiday calendars with other users.

IMail Collaboration now has the capability to allow all users to synchronize their mobile devices with their Outlook folders to include e-mail, contacts, calendar, tasks and notes. Users can maintain their contacts and calendar appointments from either their computer or mobile device, and remain synchronized. See the IMail Administration Help > System Settings for more details on enabling this feature.

Installing/Upgrading/Repairs

IMail Server Installation

Registry Checker - Regcheck.exe is run automatically during a repair or upgrade, and can also be run from the command line. Regcheck troubleshoots registry conflicts during upgrades and repairs.

Ipswitch IMail uses InstallShield® Wizard to install the IMail components on your computer. Use the on-screen instructions to select the installation features that set up the mail server to your preferences.

The installation program automatically configures Microsoft Internet Information Services (IIS) 6.0 or later and Microsoft® .NET Framework 2.0 or later. It also sets user permissions automatically; however, if you need to configure permissions manually, the following Default IMail Permissions and Configuration must be set on your mail server to make it fully functional or for administrators who do not want to use the default configuration, you can use the Non-default IMail Permissions and Configuration. If you need to configure IIS manually, see IIS Settings. For using IIS Virtual Directories, see Using IIS Virtual Directories.

Starting Web Administration and Web Client

After installation, you have the option to launch the IMail Web Administration automatically. If you choose not to launch IMail Web Administration automatically, in your browser address box, type the IP address or domain name of the IMail Web Server followed by the path where you installed the Web Administration.

For example:

• Type in the browser and press ENTER. The Ipswitch Web Administration login page appears.

  -OR-

  Click Start > Programs > Ipswitch > IMail Server > IMail Web Administration. The Web Administration login page appears.

To launch the Web Client, in your browser address box, type the IP address or domain name of the IMail Web Server followed by the path where you installed Web Client.

For example:

• Type then press ENTER. The Ipswitch Web Client login page appears.

Web Messaging Notes for Upgrading

The Web Messaging templates have been redesigned and no longer support the Web template infrastructure implemented in previous versions of Web Messaging (included in IMail 8.2 and earlier). When you upgrade to IMail 2006 and later, the previous versions of the Web templates are not functional.

Note: Port 8383 is no longer the default port for Web Messaging, as IIS by default uses port 80.

Secure Sockets Layer (SSL version 3) Notes

The private key file is protected using a password specified in SSL Configuration Utility. This password is required for decoding the key file while loading the SSL server. This password is stored in the registry and automatically retrieved during the loading process of SSL Server. The registry path for IMail is usually . The registry path must be correct; otherwise an error message is generated and the files will not be created.

IMail Collaboration Installation

• The IMail Collaboration installation is a component of the IMail Server installation.
• If you are upgrading from an IMail Server without IMail Collaboration or if you did not install IMail Collaboration, a backup of the file (located under .
• To save existing contacts used for your Web Client or Microsoft Outlook, after installing IMail Collaboration, import the contact database located at to .

Changing Web Client Default Directory (Redirect)

To set a redirect so Web Messaging users do not have to use \IClient in the URL for Web Messaging:

1. Click Start > Programs > Administrative Tools > Internet Information Services. The IIS console opens.
2. Right-click IClient (usually located under Web Site > Default Web Site).
3. Select Properties. The IClient Properties dialog box opens.
4. In the Execute Permissions list, click Scripts only.
5. Copy the directory path in the Local Path box.
6. Click OK.
7. Right-click Default Web Site.
8. Select Properties. The Default Web Site Properties dialog box opens.
9. Click the Home Directory tab.
10. Paste the directory path you copied from the IClient dialog box Local Path box into the Default Web Site Properties dialog box Local Path box.

Downgrading

Downgrading from v11.03 and Later

Customers with SQL/Access for User Database

Note: If the Administrator has a database backup made prior to the upgrade, a simple restore by the Administrator is all that will be necessary for downgrading the SQL/Access user database.

Customers downgrading with no user database backup from before the IMail Server v11.03 upgrade, will need to follow the instructions at the following KB:

http://kb.imailserver.com/cgi-bin/imail.cfg/php/enduser/std_adp.php?p_faqid=1206

Customers with IMail User Database

http://kb.imailserver.com/cgi-bin/imail.cfg/php/enduser/std_adp.php?p_faqid=1213

Correcting "Reject Connection" Option for Commtouch Premium Anti-spam

Customers using IMail Premium Commtouch Anti-spam with the new "Reject Connection" settings, will need to save the settings before downgrading, or modify the registry keys manually. The registry keys are located at:

Correcting "Reject Connecton" Option for SPF Filtering

Downgrading from v11.02

Customers using External user databases will have to manually reverse the Maximum Mailbox Size column type back to .

Warning: Any updates made to Maximum Mailbox Size that exceed the 2GB mailbox size will need to be corrected to their original values to avoid truncation.

IMail Server Premium Downgrading

Warning: Downgrading from IMail Server Premium v11 and later to v10.01 or earlier will cause the Premium Anti-spam Services to stop working.

Read the KB article for details on downgrading to IMail Server v10, or v10.01:

http://kb.imailserver.com/cgi-bin/imail.cfg/php/enduser/std_adp.php?p_faqid=236

Once a user has installed and been licensed with Commtouch Premium services, he/she can no longer be downgraded to a previous version unless the Mail-Filter license has been backed up and saved to a path outside of the Ipswitch folder.

IMail Server Standalone Downgrading

Important: Downgrading from IMail Server v11 and later to IMail Server v10.02 or earlier will remove Ipswitch Instant Messaging and IMail Collaboration.

To downgrade the IMail Server back to a previous version without uninstalling:

1. Open the Registry Editor and locate the following key:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{42A05E51-7514-4330-A784-B4C45412F04D}
2. Change the Version value to 2000000 (hex).
3. Launch the installation file and proceed as normal.
4. When asked if you would like to convert your LDAP database, select no.

Note: The IAdmin and IClient virtual directories and web files will still be on the computer.

Important: Mailbox sizes are corrupted after downgrading IMail 11 or later to an earlier version (IMail 8.x). If you have quotas set up, they will fail. To correct this, delete the .uid and .xml files.

Important: When downgrading IMail 11 Server or later to a previous IMail version, you need to delete the configuration.xml file from the top-level IMail folder

Uninstalling

Uninstalling IMail Server

1. Open the Add/Remove Programs applet in the Windows Control Panel.
2. Select the IMail Server Edition you want to un-install.

Note:
• Removing IMail Server using the Add/Remove Programs does not delete the IMail directory or the subdirectories and files. These must be deleted manually.
• Everything is deleted in the Windows registry under (only the Ipswitch key is not removed).
• Directories and files created by are removed if they have not been modified. For example, if you have not added any users (and root never gets mail), the Users directory is removed. If these directories have been modified (i.e. the root or users accounts have received mail), you must remove them manually.

Removing IMail Collaboration

IMail Collaboration is a component of your IMail Server. To remove only IMail Collaboration select the Modify option in your IMail Server.

1. Open the Add/Remove Programs in the Windows Control Panel.
2. Select your IMail Server edition and click the Modify button.
3. This will initiate the IMail Server Install program, click Next until the Program Maintenance window and select Modify.
4. Click the icon by Collaboration and select "This feature will not be available", and click Next.
5. Click Install to initiate the removal of IMail Collaboration from your IMail Server.

For More Information

For technical help and solutions, visit our Support Center at www.imailserver.com/Support/ featuring a knowledge base, user guides, discussion lists, patches, upgrades, and live technical support options.

Copyright

The software described in this document is furnished under a license and may be used or copied only in accordance with the terms of that license.

Copyright © 1995-2012 by Ipswitch, Inc. All rights reserved. IMail, the IMail logo, WhatsUp, the WhatsUp logo, WS_FTP, the WS_FTP logos, Ipswitch Collaboration Suite, Ipswitch Collaboration logo, Ipswitch Instant Messaging, and the Ipswitch Instant Messaging logo, Ipswitch, and the Ipswitch logo are trademarks of Ipswitch, Inc. Other products or company names are or may be trademarks or registered trademarks and are the property of their respective companies.

No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transferred without the expressed prior written consent of Ipswitch, Inc.

In this File

Other Important Links

System Requirements

IMail Folder Permissions and IIS Configuration

External Database Changes Upgrading from v11.02 or earlier

Registry Checker

Command Line Installations - (Silent Installs)

IMail Table of Product Features

IMail Getting Started Guide

For more information about Ipswitch components, click in the list below to read the release notes:

Defect Fixes for v12 SP1

Includes the following fixes from Hotfix 1

• Fixed: Some attachments containing could not be accessed via the web client.
• Fixed: Rare timing condition that caused mailboxes to be overwritten with an empty mailbox.
• Fixed: After changing password in web client users could no longer access their contacts.
• Fixed: After changing password in web client, passwords not recognized by Outlook collaboration plugin.
• Fixed: Invalid data in collaboration database breaks access to web client.
• Fixed: Some messages do not display Subject, From, etc. in the message list.

Web Client

• Improved message list load times when mailbox contains a large number of encoded messages.
• Corrected issue with "Read" messages becoming "Unread" when a message is deleted.
• Printing a message now correctly displays TO: and CC: header information.
• Option to "Include Original Message" in user options is now honored.
• Mail Usage Chart can now handle max mailbox size's that are larger than terabyte.
• Group Contacts - Users can no longer add a contact to a group if the contact does not contain a valid email address.
• When using Japanese language users will now be correctly prompted with the "Attachment is missing" warning.
• Move/Copy will no longer set the priority level to "High" after moving or copying the message to a another folder.
• Fixed potential login loop when the "Auto login" feature was selected resulting in the API log being filled with user logins from the user.
• When replying or forwarding a message the original message now correctly displays CC information.

Lite Client

• Contact Selector within the Lite Client will no longer display contacts with invalid email addresses.

Services

• Addressed memory leak that occurred during the the mailbox compacting. This occured in POP3, IMAP, and IIS.

Utilities

• Corrected issue where "Mailall" would incorrectly attempt to deliver messages to the primary domain for accounts on virtual domains.
• Collaboration Converter Utility for converting Access database to SQL, will no longer fail due to invalid column in the Recurrence table.

IMail Collaboration (WorkgroupShare)

• Service no longer become unresponsive when invalid data is returned during a Free/Busy lookup.
• Addressed memory leak when Free/Busy returned more than 10k of data.

Logging

• The API log has been improved to display a username to associated log entries.
• IIM Server Log has been improved with the addition of the user's ID alongside the client IP address.

Installs

• Upgrading using the "Typical" installation selection will no longer remove the Web Service.

Known Issues

• Tasks. Outlooks task recurrence option named Regenerate new task after each task is completed, is not handled correctly for all recurrence patterns when synchronized and saved to the IMail Collaboration database. The web client will not display the tasks correctly.
• Calendar. Creating a yearly recurring appointment in Outlook using the "Recur every XX years" will be ignored by the web client and by default use every year. Should the appointment be saved with the Web Client then IMail Collaboration will synchronize and modify Outlook to also reflect every year.
• External User Database customers using the Maximum Mailbox Size with users Maximum Mailbox Size set to 2GB. The database saves 2GB as -2147483648 (instead of 2147483648). When this negative value is converted to unsigned, the value becomes 9223372036854775807 which is 8589934591 GB. Customers will be required to manually update these users or use the bulk edit command available with the Console Administrator to correct these values.
• Microsoft® Windows 2008 Servers may cause problems for the IMail Console Administrator. Any Admin user other than the "administrator" built-in account will save changes into their virtual store. To avoid this issue requires administrator permissions to be set as follows:
  1. Open explorer and go to your folder
  2. Locate and select and right click
  3. Select Properties, and click on Compatibility tab
  4. Check the "Run as Administrator"
• IIM 2.08 Standalone upgrade to IMail Premium. The Conversation Store is located in a different directory. Files require copying the old conversation store from the old directory to the new directory.
• Windows Mobile devices are unable to accept or view meeting invitations. Meeting invitations will arrive as an attachment.dat file. Windows Mobile can send meeting invitations.

Product Description

IMail Server is an Internet standards based mail server system for Microsoft Windows 2003 and Microsoft Windows 2008. IMail Server includes powerful anti-spam management tools, a new Web-based administrator and client, and implements a series of programs that run as services including:

• Simple Mail Transfer Protocol (SMTP) service for sending and receiving mail over the Internet or in an internal TCP/IP network.
• Post Office Protocol, version 3 (POP3) service to allow POP3 clients (such as Microsoft Outlook Client and Qualcomm Eudora) to download mail from the IMail Server.
• Internet Message Access Protocol, version 4 (IMAP4) service to allow IMAP4 clients (such as FireFox and Microsoft Internet Explorer) to access mail on the IMail Server.
• Lightweight Directory Access Protocol (LDAP) Version 2.1.22 service for publishing user information in an LDAP directory.
• Language support for Web Messaging: English, French, Italian, German, Spanish, Chinese Simplified, Chinese Traditional and Japanese.

IMail Server also provides a List server for creating and managing mailing lists and a mail to pager/beeper feature that lets you set up aliases on the IMail Server that forward mail from a mail client to preconfigured pager or beeper address.

IMail Collaboration allows users to synchronize their mobile devices with their Outlook folders to include e-mail, contacts, calendar, tasks and notes. Users can maintain their tasks, notes, contacts and calendar appointments from either their computer or mobile device, and remain synchronized. See the IMail Administration Help > System Settings for more details on enabling this feature.

IMail Server Product Features

• Web Client lets you send and receive mail using a web browser. You can log on to the Web Messaging from a browser on any computer with a supported browser and manage e-mail without installing e-mail client software. When a user creates a mailbox in the Web client, the mailbox is created on the mail server and mail folders and messages reside on the server.
• Lite Client (Low bandwidth mail client) allows users with mobile devices the capability to access their mail quicker. To allow this capability, framesets, icons, and certain processes were removed to allow for faster load.
• IMail Web Administration (Server) provides local or remote access to IMail Server administration features via a Web browser and/or console server. You can administer all e-mail functions, including users, groups, services, shared calendars and contacts, and anti-spam and antivirus settings.
• IMail Collaboration is now integrated into all IMail Server products to allow all users the greatest benefit for data sharing. IMail Collaboration incorporates the capability to share Outlook data, such as calendars, tasks, contacts, distribution lists, notes, and e-mail for all IMail users. In addition to sharing users' personal folders with other users, IMail Collaboration lets you define public shared folders such as shared contact lists and holiday calendars with other users.

IMail Server Table of Products

IMail Collaboration

IMail Collaboration is now integrated into all IMail Server products to allow all users the greatest benefit for data sharing. IMail Collaboration incorporates the capability to share Outlook data, such as calendars, tasks, contacts, distribution lists, notes, and e-mail for all IMail users. In addition to sharing users' personal folders with other users, IMail Collaboration lets you define public shared folders such as shared contact lists and holiday calendars with other users.

IMail Collaboration now has the capability to allow all users to synchronize their mobile devices with their Outlook folders to include e-mail, contacts, calendar, tasks and notes. Users can maintain their contacts and calendar appointments from either their computer or mobile device, and remain synchronized. See the IMail Administration Help > System Settings for more details on enabling this feature.

Installing/Upgrading/Repairs

IMail Server Installation

Registry Checker - Regcheck.exe is run automatically during a repair or upgrade, and can also be run from the command line. Regcheck troubleshoots registry conflicts during upgrades and repairs.

Ipswitch IMail uses InstallShield® Wizard to install the IMail components on your computer. Use the on-screen instructions to select the installation features that set up the mail server to your preferences.

The installation program automatically configures Microsoft Internet Information Services (IIS) 6.0 or later and Microsoft® .NET Framework 4.0 or later. It also sets user permissions automatically; however, if you need to configure permissions manually, the following Default IMail Permissions and Configuration must be set on your mail server to make it fully functional or for administrators who do not want to use the default configuration, you can use the Non-default IMail Permissions and Configuration. If you need to configure IIS manually, see IIS Settings. For using IIS Virtual Directories, see Using IIS Virtual Directories.

Starting Web Administration and Web Client

After installation, you have the option to launch the IMail Web Administration automatically. If you choose not to launch IMail Web Administration automatically, in your browser address box, type the IP address or domain name of the IMail Web Server followed by the path where you installed the Web Administration.

For example:

• Type in the browser and press ENTER. The Ipswitch Web Administration login page appears.

  -OR-

  Click Start > Programs > Ipswitch > IMail Server > IMail Web Administration. The Web Administration login page appears.

To launch the Web Client, in your browser address box, type the IP address or domain name of the IMail Web Server followed by the path where you installed Web Client.

For example:

• Type then press ENTER. The Ipswitch Web Client login page appears.

Web Client Tips for Upgrading

The Web Client templates have been redesigned and no longer support the Web template infrastructure implemented in previous versions of Web Messaging (included in IMail 8.2 and earlier). When you upgrade to IMail 2006 and later, the previous versions of the Web templates are not functional.

Note: Port 8383 is no longer required as the default port for Web Client, as IIS by default uses port 80.

Secure Sockets Layer (SSL version 3) Notes

The private key file is protected using a password specified in SSL Configuration Utility. This password is required for decoding the key file while loading the SSL server. This password is stored in the registry and automatically retrieved during the loading process of SSL Server. The registry path for IMail is usually . The registry path must be correct; otherwise an error message is generated and the files will not be created.

IMail Collaboration Installation

• The IMail Collaboration installation is a component of the IMail Server installation.
• If you are upgrading from an IMail Server without IMail Collaboration or if you did not install IMail Collaboration, create a backup of the file (located under .
• To save existing contacts used for your Web Client or Microsoft Outlook, after installing IMail Collaboration, import the contact database located at to .

Changing Web Client Default Directory (Redirect)

To set a redirect so Web Messaging users do not have to use \IClient in the URL for Web Messaging:

1. Click Start > Programs > Administrative Tools > Internet Information Services. The IIS console opens.
2. Right-click IClient (usually located under Web Site > Default Web Site).
3. Select Properties. The IClient Properties dialog box opens.
4. In the Execute Permissions list, click Scripts only.
5. Copy the directory path in the Local Path box.
6. Click OK.
7. Right-click Default Web Site.
8. Select Properties. The Default Web Site Properties dialog box opens.
9. Click the Home Directory tab.
10. Paste the directory path you copied from the IClient dialog box Local Path box into the Default Web Site Properties dialog box Local Path box.

Downgrading

Downgrading from v11.03 and Later

Note: Mailbox changes made in v12 will not be an issue when downgrading to v11.5 or a previous version. XML files will be re-created if they have been removed, and the new files will then be ignored.

Customers with SQL/Access for User Database

Note: If the Administrator has a database backup made prior to the upgrade, a simple restore by the Administrator is all that will be necessary for downgrading the SQL/Access user database.

Customers downgrading with no user database backup from before the IMail Server v11.03 upgrade, will need to follow the instructions at the following KB:

http://kb.imailserver.com/cgi-bin/imail.cfg/php/enduser/std_adp.php?p_faqid=1206

Customers with IMail User Database

http://kb.imailserver.com/cgi-bin/imail.cfg/php/enduser/std_adp.php?p_faqid=1213

Correcting "Reject Connection" Option for Commtouch Premium Anti-spam

Customers using IMail Premium Commtouch Anti-spam with the new "Reject Connection" settings, will need to save the settings before downgrading, or modify the registry keys manually. The registry keys are located at:

Correcting "Reject Connecton" Option for SPF Filtering

Downgrading from v11.02

Customers using External user databases will have to manually reverse the Maximum Mailbox Size column type back to .

Warning: Any updates made to Maximum Mailbox Size that exceed the 2GB mailbox size will need to be corrected to their original values to avoid truncation.

IMail Server Premium Downgrading

Warning: Downgrading from IMail Server Premium v11 and later to v10.01 or earlier will cause the Premium Anti-spam Services to stop working.

Read the KB article for details on downgrading to IMail Server v10, or v10.01:

http://kb.imailserver.com/cgi-bin/imail.cfg/php/enduser/std_adp.php?p_faqid=236

Once a user has installed and been licensed with Commtouch Premium services, he/she can no longer be downgraded to a previous version unless the Mail-Filter license has been backed up and saved to a path outside of the Ipswitch folder.

IMail Server Standalone Downgrading

Important: Downgrading from IMail Server v11 and later to IMail Server v10.02 or earlier will remove Ipswitch Instant Messaging and IMail Collaboration.

To downgrade the IMail Server back to a previous version without uninstalling:

1. Open the Registry Editor and locate the following key:
   HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{42A05E51-7514-4330-A784-B4C45412F04D}
2. Change the Version value to 2000000 (hex).
3. Launch the installation file and proceed as normal.
4. When asked if you would like to convert your LDAP database, select no.

Note: The IAdmin and IClient virtual directories and web files will still be on the computer.

Important: Mailbox sizes are corrupted after downgrading IMail 11 or later to an earlier version (IMail 8.x). If you have quotas set up, they will fail. To correct this, delete the .uid and .xml files.

Important: When downgrading IMail 11 Server or later to a previous IMail version, you need to delete the configuration.xml file from the top-level IMail folder

Uninstalling

Uninstalling IMail Server

1. Open the Add/Remove Programs applet in the Windows Control Panel.
2. Select the IMail Server Edition you want to un-install.

Note:
• Removing IMail Server using the Add/Remove Programs does not delete the IMail directory or the subdirectories and files. These must be deleted manually.
• Everything is deleted in the Windows registry under (only the Ipswitch key is not removed).
• Directories and files created by are removed if they have not been modified. For example, if you have not added any users (and root never gets mail), the Users directory is removed. If these directories have been modified (i.e. the root or users accounts have received mail), you must remove them manually.

Removing IMail Collaboration

IMail Collaboration is a component of your IMail Server. To remove only IMail Collaboration select the Modify option in your IMail Server.

1. Open the Add/Remove Programs in the Windows Control Panel.
2. Select your IMail Server edition and click the Modify button.
3. This will initiate the IMail Server Install program, click Next until the Program Maintenance window and select Modify.
4. Click the icon by Collaboration and select "This feature will not be available", and click Next.
5. Click Install to initiate the removal of IMail Collaboration from your IMail Server.

For More Information

For technical help and solutions, visit our Support Center at www.imailserver.com/Support/ featuring a knowledge base, user guides, discussion lists, patches, upgrades, and live technical support options.

Copyright

The software described in this document is furnished under a license and may be used or copied only in accordance with the terms of that license.

Copyright © 1995-2012 by Ipswitch, Inc. All rights reserved. IMail, the IMail logo, WhatsUp, the WhatsUp logo, WS_FTP, the WS_FTP logos, Ipswitch Collaboration Suite, Ipswitch Collaboration logo, Ipswitch Instant Messaging, and the Ipswitch Instant Messaging logo, Ipswitch, and the Ipswitch logo are trademarks of Ipswitch, Inc. Other products or company names are or may be trademarks or registered trademarks and are the property of their respective companies.

No part of this publication may be reproduced, photocopied, stored on a retrieval system, or transferred without the expressed prior written consent of Ipswitch, Inc.

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