17.02.2019

RoomMate v4.9 serial key or number

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RoomMate v4.9 serial key or number

Service & Support

The activation code is included in the Instruction Sheet included in the box with the lock.

Instructions for operating your 7147D:

Note: Once the lock is set, there is no way to open it without the combination. Please make sure you record your new combination in a safe place.

Store your combination at www.masterlockvault.com - a free service from Master Lock! The Master Lock Vault provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

Q: Master Lock Safe Space Bluetooth Lock Box will not re-lock. What should I do?

Category:

This can occur if the door pins of the lock box are left resting against the lock mechanism without being closed. This has fooled the lock into thinking it is closed completely.

1. Press any button on the lock keypad and when the lock lights green, close the lock and it will light blue when locked.
2. If using a code to open the lock box, enter the key code provided, when the lock lights green, close the lock and it will light blue when locked.

Q: Are these locks or lock boxes susceptible to Bluetooth hacking?

Category:

Master Lock utilizes Bluetooth Smart technology to facilitate wireless communication between locks and mobile devices. These locks and lock boxes are designed in a way that prevents the threat of Bluetooth hacking that exists with some other Bluetooth products. To provide leading-edge security, we employ robust, military-grade authentication and encryption mechanisms built upon proven, NIST recommended and FIPS approved algorithms to deter sniffing, replay and manipulation attempts that Bluetooth technology has been associated with. These mechanisms are regularly audited by independent security professionals.

If the phone battery dies, the lock or lock box can be unlocked by entering the Primary Code, the current Temporary Code or the Backup Master Code on the lock keypad.

The Master Lock SafeSpace Portable Bluetooth Lock Box shackle can be opened using Bluetooth credentials or by entering a numeric code in the key pad.

To open using Bluetooth credentials:
1. Make sure that the user has followed the instructions for "How to Register and Add Your Lock" or has been granted shackle access by the owner and has accepted an invitation to access a lock box.
2. Make sure that your Master Lock eLocks App is open and the user is logged in to the App.
3. Touch MANAGE LOCK in the upper right hand corner and enter your password or code if prompted.
4. Wake the lock by pressing any key on the lock box key pad.
5. Touch OPEN SHACKLE.
6. When the lock box lights green, pull the shackle straight up and away to remove within 5 seconds.

To open manually using a traditional code:
The lock box shackle can be removed using the primary code which is found in the App and upper right corner of the Instruction Sheet.

1. Simultaneously press the clear button and first number in the Primary Code.
2. Release the clear button and first number of the primary code, and then enter the remaining numbers in your primary code.
3. When the lock box lights green, pull the shackle straight up and away to remove within 5 seconds.

A: It may be possible to obtain replacement keys for your padlock only if you know the key number. The key number is stamped on the original keys provided with your lock. If you do not know the key number, it is possible to obtain additional keys from a locksmith who can impression your lock. If you do know the key number, go to a locksmith or local hardware store to order keys. Please note that the locksmith will charge you a fee for this service. Not all Locksmiths, Hardware Stores or Home Centers offer this service; please phone ahead.

Contact your local hardware store or locksmith. (Master Lock's part number for the reset tool is K175).

The Master Lock Safe Space Bluetooth Lock Boxes are designed to work with devices that are built to Bluetooth v4.0 (or higher) specifications and implement the capability to communicate with Bluetooth Smart peripherals. iOS and Android platforms are currently supported. See Compatible Devices.

Q: We have built-in combination locks on our lockers and would like to change the combinations. Do you have instructions on how to do that?

Category: School & Locker Locks

Q: I have a combination lock on my school locker that has a keyway in the front or the back. Is it possible to get a key for my lock?

Category: School & Locker Locks

These locks are registered to a particular business or school and the keys are reserved for their use only.

Yes, it is possible to purchase up to 12 additional keys if you are the registered end user (i.e. a school or institution). Send us a fax on your official letterhead requesting the keys you need. Be sure to include the exact key numbers and any information that will help us find your user registration. The cost is $8.44 per key plus a $5.00 flat fee for shipping, regardless of the numbers of keys being ordered. Fax your request to 1-800-308-9245, to the attention of Customer Service/Registered Keys.

A remittance request will accompany your keys. Payment can be made by check or money order (at this time, credit card payments are not accepted).

Q: My key no longer turns, what can I do?

Category:

Occasionally, a store will stop offering this service due to lack of demand or time constraints. In this case, we suggest calling a locksmith who is used to handling this type of request. To save time, always call ahead to ensure that your particular store provides these types of services.

Q: What is the size and clearance of the Master Lock Safe Space Portable Bluetooth Lock Box shackle?

Category:

The Master Lock Safe Space Portable Bluetooth Lock Box shackle is .394" in diameter and offers 1.8" vertical clearance and 1.40" horizontal clearance.

View form for the ProSeries^® Solid Brass Padlocks Laser Engraving Form and view form for the Pro Series^® WeatherTough/Shrouded Padlocks Laser Engraving Form.

Many retailers and most locksmiths can convert all of your door locks to operate from the same key.

Q: How long will the batteries last on my Master Lock Safe Space Portable or Wall-Mount Bluetooth Lock Box?

Category:

The Master Lock Safe Space Portable or Wall Mount Bluetooth Lock Box battery should last at least 2 years under normal usage.

Q: What is the product warranty for Master Lock Safe Space Portable and Wall-Mount Bluetooth Lock Boxes?

Q: What phones are compatible with Master Lock Bluetooth lock boxes?

Category:

If the phone's battery dies, the lock can be unlocked by entering the Primary Code, the current Temporary Code or the Backup Master Code on the lock keypad.

Unfortunately, We cannot ship to a P.O. Box. Please provide a regular mailing address for your replacement lock.

Q: How can I get a new key for my lock if the locksmith or hardware store could not find a replacement?

Category: Lost Keys & Key Replacement

A: It is not always possible to get a replacement key for every model of lock. If your hardware store can not get one for you, please check with a local locksmith. If they are also unable to get a replacement, you may have to purchase a new lock.

Q: Can the Master Lock Safe Space Portable and Wall-Mount Bluetooth Lock Boxes be used outdoors?

Category:

Master Lock Safe Space Bluetooth Lock Boxes are designed to withstand outdoor environments.

Q: How do I accept an invitation to access a Master Lock Safe Space Portable or Wall-Mount Bluetooth Lock Box?

Category:

The Master Lock Safe Space Bluetooth Lock Boxes are designed so that the user can gain access using Bluetooth credentials using a smart phone or by using a traditional manual code entered into the key pad.
1. The owner logs on to the Master Lock eLocks APP and follows the directions to ADD A GUEST, which results in an invitation being sent.
2. Open the link in the invitation.
3. Follow the prompts to either log into an existing Master Lock Vault account or create a new account.
4. The host will receive an email confirmation that you have accepted the invitation.
5. You will see the new lock under LOCKS SHARED WITH YOU in the APP and in their Master Lock Vault account.

Q: How can I protect my home while on vacation?

Category: Security Tips

Top Tips for Protecting Your Home While on Vacation
While the warmer months are the most popular time for travel, they’re also the most popular for home burglaries. According to the Bureau of Justice Statistics, 65.8 percent of burglaries are residential and occur in 8 to 12 minutes. Burglars also search for homes that are unoccupied. Since nothing ruins a vacation more than worrying, make sure you’ve taken sufficient measures to deter burglars and thieves from entering your home.

Never indicate that you’re away from home on your answering machine message. Turn down your telephone ringer volume. Unanswered telephone calls can alert burglars to an empty home.
Show activity in your home while you’re away. Keep a car in the driveway, and keep interior and exterior lights on a timer. Consider a randomized version to turn your lights on and off at various intervals so they don’t all come on at once or always on the same schedule).
Eliminate easy entry points by keeping entry doors, windows and the garage door closed and locked while away. To secure sliding doors, invest in a door security bar that prevents unauthorized entry, such as those made by Master Lock.
Suspend newspaper and other deliveries while you’re out of town. Also, visit www.usps.com to hold your mail service.
If you’re worried that people who may have access to your house keys -- contractors, babysitters, former roommates -- might try to enter while you’re away, a new product called NightWatch can help secure your home. With an ingenious locking mechanism, this deadbolt prevents anyone from opening a door from the outside, even with a key. Install them on all doors except one while you’re away, to prevent unauthorized keyed entry.
Most people hide their valuables in one of three places -- a dresser drawer, the bedroom closet, or the freezer. Thieves know this, so it’s better to invest in a proper home safe to protect jewelry, firearms, cash and other valuables.
Given the rise in identity theft, consider installing password protection software on your home computer to deter tech-savvy thieves. For example, Master Lock Vault is a combination website-mobile application that keeps all your usernames and passwords safe and secure, free of charge. You can find out more at www.masterlockvault.com.
Give your lawn one last trim, or ask a neighbor to do it for you while you’re gone. An unkempt lawn can encourage thieves.
Lastly, good neighborly relations are a great deterrent to crime. Offer to keep an eye on your neighbor’s property while they’re away and they’ll likely do the same for you.

Once you’ve secured your homefront you can rest easier on your vacation.

Yes, when a firmware update for your lock box is available. You’ll be notified within the App whenever an update is available. You can also manually check for firmware updates by navigating to the ABOUT THIS LOCK page in the lock settings menu.

There currently is no limit to the number of lock boxes you can add to a Master Lock Vault Enterprise organization account.

You can share access to your lock with friends, family or colleagues.
To provide Bluetooth access:
1. To enable your guests to access your lock box, open the Master Lock Vault eLocks APP.
2. Select the lock to which you would like to provide guest access from the Locks list.
3. Touch MANAGE LOCK in the upper right corner. Enter your passcode, if prompted.
4. Scroll down to GUESTS and touch the ADD A GUEST icon in the upper right corner.
5. Select the Appropriate option to choose an existing guest or add a new guest.
6. Follow the prompts to enter your guest's contact information and then touch CONTINUE
7. Select your guests’ schedule: UNLIMITED (24/7), DAY (7 am to 7 pm), or NIGHT (7 pm to 7 am)
8. Touch SEND INVITATION
9. You will receive a confirmation that an invitation has been sent.
10. Once your guest opens the link in their invitation, they will be prompted to either log into their Master Lock Vault account or create a new account.
11. You will receive an email confirmation that they have accepted the invitation.
12. Your guest will see your lock under LOCKS SHARED WITH YOU in their APP and in their Master Lock Vault account.

Make sure your phone is sufficiently charged. In phone’s settings, make sure that Bluetooth is turned on. If you can’t turn Bluetooth on, try restarting your phone and then re-launch the App.

A Master Lock Vault account ensures user credentials are securely deployed and provides enhanced functionality and convenience to the Master Lock Vault app.

Q: How do I add a guest to my Master Lock Safe Space Portable and Wall-Mount BLE Lock Boxes?

Category:

You can share access to your lock with friends, family or colleagues.
To provide Bluetooth access:
1. To enable your guests to access your lock box, open the Master Lock Vault Home App.
2. Select the lock to which you would like to provide guest access from the Locks list.
3. Touch GUESTS in the middle of the App.
4. Select the + in the top right corner.
5. Select the appropriate option to choose an existing guest or add a new guest.
6. Follow the prompts to enter your guest's contact information and then touch CONTINUE
7. Select your guest's schedule and rights.
8. Touch SEND INVITATION
9. You will receive a confirmation that an invitation has been sent.
10. Once your guest opens the link in their invitation, they will be prompted to either log into their Master Lock Vault Home account or create a new account.

Q: How do I open the Master Lock Safe Space Portable and Wall-Mount Bluetooth Lock Boxes key compartment?

Category:

Master Lock SafeSpace Portable and Wall Mount Bluetooth Lock Boxes can be opened using Bluetooth credentials or by entering a numeric code in the key pad.

To open using Bluetooth credentials:
1. Make sure that the user has followed the instructions for "How to Register and Add Your Lock" or has accepted an invitation from a lock owner.
2. Make sure that your Master Lock eLocks App is open and the user is logged in to the App.
3. Wake the lock by pressing any key on the lock box key pad.
4. When the lock lights green, open within 5 seconds.

To open using a traditional code:
The lock box can be opened using the primary code, a secondary code, or a temporary code, all of which are found in the App or distributed from the App.

1. Enter the code into the lock box keypad.
2. When the keypad lights green open the lock box by pulling on the door tabs.

If the battery dies while the lock box is closed, it can be unlocked using an external battery.

1. If battery dies in locked position, locate battery jump contacts on the bottom of the lock box. (show illustration)
2. Hold a new 9-volt battery underneath the lock box with the positive (+) and negative (-) terminals pressed against the jump contacts.
3. While holding the battery in place, with an authorized mobile device within range of the lock box, press any keypad button on the lock box. If lock does not unlock, enter Primary Access Code on the lock box keypad.
4. When lock box is opened, install a new CR123A battery.

Please note that after installing a new battery, the low battery icon will no longer display in the App after the lock box and App communicate with each other. However, it will take between 2 and 72 hours for the yellow LED to stop displaying on the lock itself.

For further help, please watch the video at the following link: How to Change the Battery

Q: What is the Product Warranty for the Master Lock Bluetooth padlocks and Bluetooth Safe Space lock boxes?

Category:

A: The Master Lock Bluetooth padlocks and Bluetooth Safe Space lock boxes have a Limited One (1) Year Warranty. Visit masterlock.com for complete warranty details.

In order to obtain a new key, you must have notarized statement of ownership. Please review our steps in order to obtain a new set of keys.

Click on the following PDF file to download instructions on how to set/reset the combination for your 1467DAT Receiver Lock with Key Safe.

Note: Be sure to record your combination. Store in safe location.

Q: What phones are the locks and lock boxes compatible with?

Category:

A: The Bluetooth padlocks and Bluetooth Safe Space lock boxes are designed to work with devices that are built to Bluetooth v4.0 (or higher) specifications and implement the capability to communicate with Bluetooth Smart peripherals. iOS and Android platforms are currently supported. See Compatible Devices.

Q: I've lost the keys that came with my lock and I do not know my key number. Can I send my lock to Master Lock to have keys made?

Category: Lost Keys & Key Replacement

A: Without the key number, there is no way for Master Lock to know which key will open your lock. There is no such thing as a Master key that will open all Master Lock products.

A: It may be possible to order products that can be opened by an existing Master Lock key. Take your existing key and lock to a hardware store (Ace, True Value, Do it Best, etc.), locksmith or other outlet that sells Master Lock products. Ask them to order the product with the same key number that is on your key. Please call ahead, as not every retailer will provide this service.

Master Lock Safe Space Bluetooth Lock Boxes come with an installed C123A lithium battery.

Q: How can I fix a resettable combination lock that sticks from time to time?

Category:

Lubricate your locks with Master Lock recommended lock lubricant 2300D and 2311. Master Lock’s lock lubricant 2300D and 2311 is specially formulated to not only prevent your locks from corroding, but the formula also prevents moisture from condensing inside the lock, which greatly reduces the likelihood your lock will freeze due to cold weather. View proper care and service of Master Lock Products.

The Activation Code is provided with each lock or lock box in the upper left corner of the instructions. The instructions are included in the lock or lock box package.

If you have lost, or no longer have the instructions, Visit a Master Lock distributor/retailer.
1. Bring the lock to a Master Lock distributor or retailer. The lock must not be attached to anything.
2. Ask the distributor or retailer to contact Master Lock for the Activation Code on your behalf using the Lock/Device ID which is engraved on the back of the lock or on the bottom of the lock box and noted in the App under About This Lock as "Device". The Lock/Device ID starts with the letter A and is followed by 5 numbers or letters. US and Canadian distributors may call 1-800-308-9244.

Please note that although Master Lock does not charge for this service, some distributors or retailers may charge a fee.

Q: How do I revoke my lock box's access to a guest?

Category:

To ensure a guest can no longer access a lock, the lock owner, should Revoke Guest Access.
1. Under LOCKS, touch the lock for which you wish to remove a guest.
2. Touch GUESTS in the middle of the App.
3. Touch the ... next to the name of the guest you wish to remove.
4. Touch the REVOKE ACCESS.

To set the combination on a Set-Your-Own combination padlock model 175, 176, 177, or 178, follow these steps:

Open lock with the factory set or previously set combination. The lock must be set to the current combination, or you cannot reset it. Note: the shackle must be in the open position to reset the combination.
Insert reset tool (enclosed in package) in hole on side of lock.
Push reset tool in and turn 90 degrees (in either direction). Reset tool automatically stays in this position.
Set wheels to desired combination.
Turn and remove reset tool. Lock is now set to new combination.
Record your new combination in a safe place.

To ensure a guest can no longer access a lock, the lock owner, should 1) Revoke Guest Access or Delete the Guest AND 2) Perform the RESET KEYS function within proximity of the lock.
1. Under YOUR LOCKS, touch the lock for which you wish to remove a guest.
2. Touch MANAGE LOCK in the upper right corner. Enter your passcode, if prompted.
3. Swipe the guest record to the left.
4. Touch the DELETE icon.
5. Select REVOKE ACCESS (to revoke the guest's access to this lock only) or DELETE (to delete the guest from all locks).
6. Your guest will receive an email notification that their access has been revoked.
7. Make sure that the owner’s device that is synced to the lock is within proximity of the lock (reset keys cannot be performed remotely).
8. Select the lock from the LOCKS list.
9. Touch MANAGE LOCK in the upper right corner. Enter your passcode, if prompted.
10. Touch the SETTINGS icon in the upper right corner.
11. Touch RESET KEYS.
12. Follow any additional instructions in the APP to save the changes to your lock. This step must be completed for each lock in instances where there is a lost or stolen device.

View instructions on how to change/reset the combination for M175XDLF Combination Lock.

Note: Once the lock is set, there is no way to open it without the combination. Please make sure you record your NEW combination in a safe place.

Q: What if my phone's Bluetooth isn't working to access my lock box?

Category:

Make sure your phone is sufficiently charged. In phone’s settings, make sure that Bluetooth is turned on. If you can’t turn Bluetooth on, try restarting your phone and then re-launch the App.

Q: What is the dialing sequence to open a standard combination lock?

Category: Lost Combinations

Please follow the steps outlined below:

Turn the dial 3 times to the right and stop on the first number of the sequence.
Turn the dial to the left, pass the first number of the sequence and stop on the second number.
Turn the dial to the right and stop on the third number of the sequence.
Pull up on the shackle.

Q: What if my phone battery dies? How can I access my Bluetooth Lock Box?

Category:

If the phone's battery dies, the lock can be unlocked by entering the Primary Code, the current Temporary Code or the Backup Master Code on the lock keypad.

Q: We lost both keys to our lock during a move. Now we are unable to get some important records out of storage. What should we do?

Category: Lost Keys & Key Replacement

If you did not record the key number, which was stamped on the original keys that came with your lock, it is not possible to obtain replacement keys. Contact your local hardware store/locksmith for removal. If you know the key number, a hardware store/locksmith can duplicate most keys.

Q: My school purchased built-in combination locks for our lockers, but our maintenance staff does not know how to install them. Do you have instructions you can send to me?

Category: School & Locker Locks

Print or view the installation instructions for our built-in locker locks.

Q: Do I need a pin or key card to access my lock box?

Category:

Master Lock Bluetooth Lock Boxes have been designed for ease of use and security. When opening with Bluetooth credentials through the Master Lock Vault Home App, no pin code or key card is needed. Primary and secondary codes are only used as an alternative form of entry.

Check to see if the firmware on your Padlock or Lock Box is up to date:

Sign into your Master Lock Vault eLocks account
Select your lock from the “Locks list”
Select ”Manage Locks”
Select the Gear icon in the top right corner
Select “About this Lock”
If a firmware update is available, you will see the message “There is a firmware update available!”
Press the “Download and Install” button
Press the “Install Update” button
Make sure the lock is awake and remain within 2 feet of it while the update installs
You will be notified when the update has successfully completed

Q: I replaced the battery in my lock or lock box. Why does the lock LED still light yellow?

Category:

A: After installing a new battery, the low battery icon will no longer display in the app, after the app and the lock communicate with each other. However, it will take between 2 to 24 hours for the yellow LED to stop displaying on the lock or lock box itself.

Your Guest can access the lock without a Bluetooth enabled device by entering a Manual Code on the lock keypad. To assign secondary code access with no expiration:

1. If not already logged on, open the Master Lock Vault eLocks App and touch the appropriate lock box listed in the LOCKS list.
2. Touch MANAGE LOCK in the upper right corner of the App.
3. Scroll down to Secondary Codes and touch CHANGE SECONDARY CODES then follow the App instructions to add up to 5 secondary codes.

To assign a temporary code access with an expiration:
1. If not already logged on, open the Master Lock Vault eLocks App and touch the appropriate lock box listed in the LOCKS list.
2. Touch MANAGE LOCK in the upper right corner of the App.
3. Touch the Settings Icon in the upper right corner of the App.
4. Touch SHARE TEMPORARY CODES and then follow the App instructions to share current or future codes.

Q: What if my phone battery dies?

Category:

If the phone battery dies, the lock or lock box can be unlocked by entering the Primary Code, the current Temporary Code or the Backup Master Code on the lock keypad.

Q: Why do I need a Master Lock Vault account to register my lock box?

Category:

A Master Lock Vault account ensures user credentials are securely deployed and provides enhanced functionality and convenience to the Master Lock Vault Home app.

Reset Keys allows the lock box owner to revoke all Bluetooth^® access to the lock, including their own. The owner and all guests will receive updated Bluetooth^® credentials on their mobile devices.

LOST / STOLEN DEVICE NOTE! The owner of a lost or stolen mobile device should first go to the MasterLockVault.com web site and change their username and passcode.
To Reset Keys, the lock box owner must:
1. Make sure that the owner's device that is synced to the lock is within Bluetooth^® range of the lock box(Reset Keys cannot be performed remotely).
2. Select the Appropriate padlock or lock box from the LOCKS list.
3. Touch MANAGE LOCK in the upper right corner. Enter your passcode, if prompted.
4. Touch the SETTINGS icon in the upper right corner.
5. Touch RESET KEYS.
6. Follow any additional instructions in the APP to save the changes to your lock box. This step must be completed for each lock box the lost or stolen device had access to.

If the phone battery dies, the lock or lock box can be unlocked via Bluetooth or by entering the Primary Code on the lock keypad.

Please follow these steps:

Sign into your Master Lock Vault eLocks account
Select your lock from the “Locks list”
Select ”Manage Locks”
Select the Gear icon in the top right corner
Select “About this Lock”
Press the “Download and Install” button
Press the “Install Update” button
Make sure the lock is awake and remain within 2 feet of it while the update installs
You will be notified when the update has successfully completed

Master Lock Safe Space Bluetooth Lock Boxes are designed to withstand outdoor environments.

Q: My school has combination locker locks that are no longer functioning. Will Master Lock replace them?

Category: School & Locker Locks

Master Lock combination locker locks have a limited lifetime warranty. If a product fails due to a defect in material or workmanship at any time during the life of the product, we will replace it free of charge. This warranty gives you specific legal rights, and you may also have other rights, which may vary, from state to state, province to province, country to country.

Master Lock is not liable for incidental or consequential damages. This warranty does not cover products which have been abused, altered, damaged, misused, cut or worn. Products over 10 years old will be evaluated and inspected for abuse, alteration, damage, misuse, and wear prior to warranty coverage.

To the extent permitted by law, MASTER LOCK COMPANY disclaims all other implied or express warranties including warranties of merchantability and/or fitness for a particular use. Some governments do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Contact Customer Care at 1-800-464-2088 (US Only) for further information or to initiate a warranty replacement. Canadian customers please call 800-227-9599. You will need to provide the lock model number, serial number, lock combination (if applicable), lock key number (if applicable), how the lock is being used and a description of failure. We may request samples for analysis if deemed necessary.

Q: Are these locks or lock boxes susceptible to Bluetooth “hacking”?

Q: What batteries do the Master Lock Safe Space Portable and Wall-Mount Bluetooth Lock Boxes use?

Category:

Master Lock Safe Space Bluetooth Lock Boxes come with an installed C123A lithium battery.

Instructions for Set-Your-Own Combination Key, Mini, or Portable Safes:

Note: Once the lock is set, there is no way to open it without the combination. Please make sure you record your NEW combination in a safe place.

Store your combination at www.masterlockvault.com - a FREE service from Master Lock! The Master Lock Vault provides a safe & convenient place to store all of your confidential data for quick & easy access from your PC, iPhone, or any other mobile devices!

Q: How many lock boxes can I add to my account?

Category:

The Master Lock Vault home is best for users with 10 locks or less. The Master Lock Vault Enterprise program has been designed for businesses and organizations that use more than 10 locks and Master Lock suggested upgrading to the Enterprise system to maximize the experience when using higher numbers of locks.

Q: My school has combination locks and we have lost the chart booklet that lists all of the serial numbers and their respective combinations. How can we obtain a new chart booklet?

Category: School & Locker Locks

To obtain a new combination chart booklet, fax your request on official letterhead along with the completed Chart Request Form to 1-800-308-9245. The cost for hardcopy charts is $50 ($100 for full end user history). A remittance request for the fee will accompany your chart. Please allow 2-4 weeks from the receipt of your request to process your chart.

Q: How do I find the Activation Code in the lock box packaging?

Category:

To locate the lock’s Activation Code on the instruction sheet included in the lock packaging:
1. On the back of the package, locate the section that says OPEN HERE and cut along the scored, dotted line to allow access to the instruction sheet in the compartment behind the label.
2. Open the compartment door and remove the folded instruction sheet.
3. Locate the Activation Code in the gray box in the top left corner of the instruction sheet and enter it as instructed in the App.

The Master Lock Safe Space Portable Bluetooth Lock Box shackle is .394" in diameter and offers 1.8" vertical clearance and 1.40" horizontal clearance.

Q: I have a combination lock that has a keyway in the front or the back. Is it possible to get a key for my lock?

Category: Lost Keys & Key Replacement

These locks are registered to a particular business or school and the keys are reserved for their use only.

Yes, it is possible to purchase up to 12 additional keys if you are the registered end user (i.e. a school or institution). Send us a fax on your official letterhead requesting the keys you need. Be sure to include the exact key numbers and any information that will help us find your user registration. The cost is $8.44 per key plus a $5.00 flat fee for shipping, regardless of the number of keys being ordered. Fax your request to 1-800-308-9245, or email to orders@mlock.com to the attention of Customer Service/Registered Keys.

A remittance request will accompany your keys. Payment can be made by check or money order (at this time, credit card payments are not accepted).

Q: How do I obtain an Activation Code for my Bluetooth Smart 5440 or 54401 lock box?

Category:

After installing a new battery, the low battery icon will no longer display in the app, after the app and the lock communicate with each other. However, it will take between 2 to 72 hours for the yellow LED to stop displaying on the lock itself.

Q: The clear button on my Master Lock SafeSpace Portable or Wall-Mount Bluetooth Lock Box is now yellow instead of blue or green. What is causing this?

Category:

When the Master Lock SafeSpace Portable and Wall Mount Bluetooth Lock Boxes are low on power, you will be notified in three ways: an email notification, a warning in the App, and by a yellow light on the lock box.

To change the battery:
1. Open the lock box door.
2. With a flat head screwdriver, open the battery compartment located behind the door of the lock box.
3. Remove the battery and replace it with a new CR123A battery. Make sure to position the positive and negative terminals properly, as indicated on the door of the battery compartment.
4. Once installed close the battery door and tighten the screw.

Q: The clear button on my Master Lock SafeSpace Portable or Wall-Mount Bluetooth Lock Box is now yellow instead of blue or green. What is causing this?

Category: Bluetooth Lock Boxes for Business

Q: Why do I need a Master Lock Vault account to register my lock or lock box?

Category:

A: A Master Lock Vault account ensures user credentials are securely deployed and provides enhanced functionality and convenience to the Master Lock Vault eLocks app.

There currently is no limit to the number of locks and lock boxes you can add to a Master Lock Vault Enterprise organization account.

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Activating Single-Site Tally.Server 9 License

You need to activate your Tally.Server 9 license to use all the features of the product. Activation is a process to validate and authenticate the license.

Your product Serial Number, Activation Key, and e-mail ID are required to activate the license.

To activate single site Tally.Server 9 license

1. Start Tally.Server 9.

2. Click A : Activate Your License in the Startup screen, as shown below:

o If you are a Microsoft Windows standard user, and do not have the required rights, a message appears as shown below:

Click Yes , and enter your computer administrator username and password to restart Tally.Server 9 with administrator rights.

o If you have Microsoft Windows administrator rights, a message appears as shown below:

Click Yes , for Tally.Server 9 to restart with administrator rights.

3. Enter your Tally.ERP 9 Serial Number , Activation Key , and Administrator e-mail ID as shown below:

Note: The e-mail ID provided is linked to your Tally.ERP 9 Serial Number, and can be used for all further licensing operations, and interactions with Tally Solutions.

4. Press Enter to activate your license. A confirmation message appears as shown below: