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.This document can help you to resolve errors that occur while you install Adobe Director 11.5 on Windows XP. System errors can manifest in many different ways, including (but not limited to) the following:. A blank or flickering dialog box. A frozen cursor or screen. A blue screen. An unexpected restart. An error such as the following:'This program has performed an illegal operation and will be shut down.

If the problem persists, contact the program vendor.' 'MS Setup Toolkit API Error, Bad Arg 3:AddSectionFiles to CopyList.' 'Not enough disk space on target drive while decompressing to pathname.' 'Setup is unable to initialize the setup program. There may be a scripting error.' 'Setup is unable to load the installation script file.' 'Unable to create a directory under C:WindowsSystem.

Please check write-access to the directory.' 'X: unavailable.' (where 'X' is the drive letter for your CD-ROM drive)'Device not ready.' 'Error reading CD-ROM.' 'Error reading device X:' (where 'X' is the drive letter for your CD-ROM drive.)Many different factors can cause installation problems, including problems with the AutoPlay feature, conflicting start-up items, incorrect data in the Windows registry, and hardware conflicts.To benefit most from this document, perform the tasks in order. Keep track of the tasks that you perform and the results of each, including errors and other problems.

Adobe Technical Support can use this information to better assist you if you need to call.Note: The procedures in this document are based on the default interface of Windows XP. If the interface is customized, some procedures may vary. For example, a commonly encountered difference is the navigation to Control Panel from the Start menu: You may navigate Start Settings Control Panel instead of Start Control Panel. Additionally, the procedures in this document assume you are using the Classic View of the Control Panel: To view the Control Panel in the Classic View, click Switch To Classic View on the Control Panel navigation bar on the left side of the window. The tasks in this section can help you resolve the most common system errors. Before performing any of these tasks, back up all personal files (for example, Director files you created). Always restart the computer after a system error occurs to refresh its memory.

Continuing to work without restarting the computer may compound the problem.Note: Some of these procedures require you to locate hidden files and hidden folders. Some procedures require you to locate files by their full file names, which include extensions (for example, examplefilename.ini). By default, Windows Explorer doesn't show hidden files, hidden folders, and file name extensions that it recognizes.To show hidden files, hidden folders, and all filename extensions in Windows Explorer. If the Director installer returns the error 'Invalid Serial Number' after you enter the serial number or during startup, then do one or more of the following:. Delete the serial number from the Serial Number text box, and then reenter it exactly as it appears on the back of the application DVD case, in the registration e-mail, or on the registration web-page.

Reenter the serial number using different numeric keys. For example, use the numeric keys above the alpha characters instead of the numeric keys on the keypad. Make sure you typed the number zero (0) correctly, not as the letter O. Contact Customer Service at 800-833-6687 (United States and Canada). In regions outside of the United States or Canada, visit the Adobe website at www.adobe.com, select your region from the menu at the top of the page, and then click Contact Us. Sometimes dust or dirt on a CD or DVD can interfere with an installation and prevent your CD-ROM or DVD-ROM drive from recognizing the media.

Examine the application CD for dirt, dust, or fingerprints. Gently wipe the bottom of the disc from the center outward with a soft, lint-free cloth.Verify that the CD or DVD-ROM drive can read other CDs.

If it can't, examine the disc caddy or loading tray for dirt and clean it with a lint-free cloth. If it still can't read other CDs, contact the drive manufacturer or computer manufacturer. Updates to the Windows operating system improve its performance and compatibility with applications.

You can obtain Windows service packs and other updates from the Microsoft website at. For assistance installing service packs and other updates, contact Microsoft technical support.Important: Before you install a system update, check the system requirements for Director 11 (and any third-party software or hardware you may use with Director) to ensure compatibility. If the update isn't listed, then contact Adobe or the manufacturer of your third-party software or hardware.If you've reinstalled an application or the Windows operating system after installing the latest Windows update, then reinstall the update. Some applications install commonly used system files, overwriting the updated versions installed by the Windows update.

Windows and applications store working data in temporary (.tmp) files that they create on the hard disk. Excessive or outdated temporary files can interfere with performance of Windows or applications.Delete temporary files by using the Disk Cleanup utility included with Windows. Make sure that at least 5 GB of free space is available on the hard disk to which temporary files are written. To start Disk Cleanup, choose Start Programs Accessories System Tools Disk Cleanup. For information about Disk Cleanup, see Windows Help. System errors can occur if hard disks contain damaged sectors or fragmented files.

Repair and defragment hard disks, either by using the Error-checking tool and Disk Defragmenter utility included with Windows or by using a third-party disk utility (for example, Symantec Norton Utilities). You should run such utilities on each hard disk or partition.

Adobe Director 11

More information about the Error-checking tool and Disk Defragmenter appears below; for more information about a third-party disk utility, refer to the documentation for the utility.The Error-checking tool repairs bad sectors, lost allocation units and file fragments, cross-linked files, and invalid file names. To access the Error-checking tool, choose Start My Computer, right-click the desired hard disk, and choose Properties from the menu. In the Local Disk Properties dialog box, click the Tools tab, and then click Check Now in the Error-checking area.Note: To prevent Disk Defragmenter from moving files to bad sectors of a disk, run the Error-checking tool before running Disk Defragmenter.Disk Defragmenter rearranges the files and free space on your computer so that files are stored in contiguous units and free space is consolidated in one contiguous block. To access the Disk Defragmenter utility, choose Start All Programs Accessories System Tools Disk Defragmenter. If the tasks in the previous section don't resolve the problem, then you may be able to resolve the problem by reinstalling Windows XP and Director, reformatting your hard disk and reinstalling Windows XP and Director, or by determining if hardware is conflicting with Director.Disclaimer: Adobe doesn't support hardware and provides these tasks as a courtesy only. For further assistance, contact the hardware manufacturer or an authorized reseller. If you troubleshoot hardware problems yourself, then you may void the warranty for your computer.Note: Before you remove or rearrange hardware, turn off and disconnect the power to the computer and any peripheral devices.