1 Click & Lock 1.50 serial key or number

• Use virtual machine software such as Parallels Desktop for Mac or VirtualBox to create a Windows virtual machine on your Mac, then install and use the scoreboard in the Windows virtual machine.
• Use Boot Camp to install Windows as a second operating system on your Mac, then install and use the scoreboard in Windows. See this article for how to install Windows on your Mac using Boot Camp.

1. Using a computer that DOES have internet access, download the program installer from our website
2. Transfer the installer to a removable media such as a USB drive, burned CD/DVD, external hard drive, or other removeable media.
3. On the computer without internet access, locate the installer on the media and run it to install the scoreboard.

1. Click the desired screen.
2. Press the 'F11' key.
3. To switch back, press the 'F11' key again.

• Our typical recommended setup is to have a laptop (or possibly a tablet) at the scorer's table. That computer is connected by HDMI or other video connection to video processors, splitters, and other hardware that ultimately gets connected to the displays. You will need one HDMI or other video output for each unique scoreboard screen (such as Display Screen, Shot Clock Screen if this applies).
• If the computer doesn't have enough video outputs, you can typically use a USB to HDMI adapter to add a video output.
• If you are trying to show the same scoreboard screen on two or more displays you can use a video splitter to split a single video output from the computer into multiple video outputs, one for each display.

• For our V3 scoreboards we offer the ability to proportionally stretch the scoreboard screen across multiple Windows displays. To configure, follow the below steps:
  1. Go to Options, (press the F2 key, or on the Control Screen click Options).
  2. Choose the Screen Configuration tab.
  3. Click Size/Position next to the corresponding screen.
  4. Choose Entire Desktop.
  5. Click Next Step.
  6. Select the location and size for the screen so that it covers the desired displays.
  7. Note: This feature is only available in the Platinum package level.
• For any of our V2 or V3 scoreboards you can purchase a software or hardware device from another company that converts a single video output from the computer into multiple video outputs, each showing a different section of the larger screen. Note: with this option we recommend making the scoreboard Full Screen by clicking the screen and pressing the F11 key.

• V3 scoreboards:
  1. Press F2 to open the Options screen
  2. Click on the Screen Configuration tab
  3. In the "Select Screens To Show" section, click the checkbox to enable the Control Screen
• V2 scoreboards:
  1. Press F2 to open the Options screen
  2. Click on the Other Settings tab
  3. Click the checkbox to enable the Control Screen

• Open the scoreboard Options
• For V3 Scoreboards:
  1. Click the "Videos" tab.
  2. If there are no video queues, press the Add ("+") button to create one.
  3. If there is already a video queue, edit it by clicking the pencil button to the right of the video queue name.
  4. Click "Add Video".
  5. This will open the "Open" file dialog.
  6. Place your mouse pointer over the "Media Files (all types)" and the list of file types will be displayed.
• For V2 Scoreboards:
  1. Click the "Media Settings" tab.
  2. Click on "Change" on one of the Video selections.
  3. This will open the "Open" file dialog.
  4. Place your mouse pointer over the "Media Files (all types)" and the list of file types will be displayed.

• Chroma Key Mode allows you to show a single color background behind the Score Banner. This allows you to use a separate chroma-key video mixer to capture just the Score Banner Screen and display it on top of live or recorded video.
  • To configure settings for Chroma Key Mode:
    1. Open Options (press the 'F2' key).
    2. Click on the 'Score Banner Colors' tab.
    3. Set the 'Chroma Key Background' color.
    4. Click 'Ok'.
  • To switch to Chroma Key Mode:
    1. Click on the Score Banner Screen.
    2. Press the 'F11' key.
    3. This will make the Score Banner full screen with the 'Chroma Key Background' color behind it.
• Floating Mode allows you to show the Score Banner Screen without a background. This allows you to position the Score Banner Screen on top of another application that is playing live or recorded video.
  • To switch to Floating Mode:
    1. Click on the Score Banner Screen.
    2. Press the 'F11' key.
    3. This will make the Score Banner Screen float on top of your desktop instead of being full screen.

• V3 Scoreboards:
  • Many of our V3 scoreboards have a package that includes this feature.
  • For additional information on how to export all scoreboard data from the scoreboard, see your scoreboard's Help file under the Exporting Data from the Scoreboard section. To access Help from the scoreboard, press the F1 key or from the Control Screen click the Options button.
• V2 Scoreboards:
  • Our V2 scoreboards do not have this feature but many of our V3 scoreboards do have this feature.

1. Go to Options (press the F2 key).
2. On the Data Output tab, for the "File Location" field, click "Change".
3. Enter the "File Name".
4. For the "Save As Type" dropdown, select the appropriate file type (for example: "CSV").
5. Click "Save".

1. Verify that web remote is running in the scoreboard.
   1. If the scoreboard program is not running, start it.
   2. Press 'F2' to open the Options.
   3. Click on the Web Remote tab.
   4. Verify that the Status shows "Running". If it doesn't, click the Start button. If you get any errors when clicking Start, follow the instructions to fix the issue.
2. Try the other URLs displayed in the Web Remote Options. Many mobile devices are unable to use the URL that contains the computer's name, so you may need to use one of the URLs that contains the computer's IP address, which may look like 192.168.1.100.
   1. If the scoreboard program is not running, start it.
   2. Press 'F2' to open the Options.
   3. Click on the Web Remote tab.
   4. Locate the URLs displayed below the "Open a web browser..." message.
   5. Next to each of the URLs, click the "Open" link to open the Web Remote page in your default browser, or click the "Copy" link and paste the URL into your browser and press Enter.
   6. If this doesn't work, then the issue may be a restrictive firewall or an issue with the Web Remote server: continue below.
   7. If it does work but it doesn't work from another computer or mobile device, then continue below.
3. Check your network location. In general, Web Remote requires that the computer's network location be configured as Home, Work, or Private. The instructions below are dependent on your version of Windows.
   • Windows 10
     1. Click on the Start Menu, then click on Settings (this may appear as a gear icon).
     2. Click on "Network & Internet".
     3. If your computer is connected to a wired network:
        1. In the menu on the left, click on "Ethernet".
        2. In the middle section under "Ethernet", click on the name of your network connection. If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
        3. Under "Network Profile", choose the "Private" option.
        4. Click the Back button in the top-left corner of the screen.
        5. Try to access the Web Remote from your web browser.
     4. If your computer is connected to a wireless network:
        1. In the menu on the left, click on "Wi-Fi".
        2. In the middle section under "Wireless Network Connection", click on the name of your network connection. If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
        3. Under "Network Profile", choose the "Private" option.
        4. Click the Back button in the top-left corner of the screen.
        5. Try to access the Web Remote from your web browser.
   • Windows 8 / 8.1
     1. Bring up the Charms by moving your mouse to the bottom right corner of the screen, then moving your mouse up a little until the Charms appear. Click on "Settings".
     2. In the bottom right corner of the screen, click on "Change PC Settings".
     3. In the "PC Settings" menu on the left, click on "Network".
     4. In the "Network" menu on the left, click on "Connections".
     5. On the right side under "Ethernet", click on the name of your network connection. If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
     6. Under "Find devices and content", if the setting is currently "Off", click on the setting to change it to "On".
     7. Try to access the Web Remote from your web browser.
   • Windows 7
     1. Click on the Start Menu, then click on Control Panel.
     2. Click on "Network and Sharing Center", or if categorized, below "Network and Internet" click on "View network status and tasks".
     3. In the section called "View your active networks", on the left side below the network name, click on the link that is the current network location (such as Home Network). If there are multiple networks listed, you may need to repeat this procedure for each appropriate network.
     4. In the Set Network Location dialog, click on "Home Network" or "Work Network", whichever is most appropriate.
     5. If you get the "Create a Homegroup" dialog, click Cancel to close this dialog.
     6. Try to access the Web Remote from your web browser.
   • Windows Vista
     1. Click on the Start Menu, right click on "Network", then click on "Properties".
     2. On the right side below the network map, find the heading with the network name followed by either "Private network" or "Public network". If there are multiple networks listed, you may need to repeat this procedure for each appropriate network. If it says "Private network", you can skip this network. Otherwise, continue by clicking the "Customize" link to the right of the network name.
     3. In the Set Network Location screen, click on the "Private" option, then click the "Next" button.
     4. Click "Close" to close the "Set Network Location" screen.
     5. Try to access the Web Remote from your web browser.
4. Try additional IP addresses for the Web Remote URL. The instructions below are dependent on your version of Windows.
   • Windows 10
     1. Click on the Start Menu, then click on Settings (this may appear as a gear icon).
     2. Click on "Network & Internet".
     3. In the left menu, click on "Status".
     4. In the middle section, scroll down and click on "Network and Sharing Center".
     5. Under "View your active networks", do the following for each network shown:
        1. To the right of the text "Connections:", click on the link. This should open a dialog that shows the status of the connection.
        2. In the status dialog under "Connection", click on the "Details..." button.
        3. In the grid of details, look in the "Property" column for a rows that says "IPv4 Address".
        4. From the row you found, write down the IP address found in the "Value" column. It will look similar to "192.168.1.100".
        5. Create your new Web Remote URL using the IP address you found. To do this, start with your original Web Remote URL that you found in the Web Remote tab of the scoreboard Options which looks similar to "http://192.168.1.50:12345". In the URL, replace the IP address (the "192.168.1.50" part) with the IP address you found in the step above. This will result in a new URL similar to "http://192.168.1.100:12345".
        6. Try to access the Web Remote from your web browser using the new URL you created above.
   • Windows 8 / 8.1
     1. If you are currently on the Start Screen, click on the "Desktop" tile to get to the desktop.
     2. In the bottom-left corner of the screen, right click on the Start Menu and click on "Control Panel".
     3. In the top-right corner next to "View by", click on the dropdown and click on "Small icons".
     4. Click on "Network and Sharing Center".
     5. Under "View your active networks", do the following for each network shown:
        1. To the right of the text "Connections:", click on the link. This should open a dialog that shows the status of the connection.
        2. In the status dialog under "Connection", click on the "Details..." button.
        3. In the grid of details, look in the "Property" column for a rows that says "IPv4 Address".
        4. From the row you found, write down the IP address found in the "Value" column. It will look similar to "192.168.1.100".
        5. Create your new Web Remote URL using the IP address you found. To do this, start with your original Web Remote URL that you found in the Web Remote tab of the scoreboard Options which looks similar to "http://192.168.1.50:12345". In the URL, replace the IP address (the "192.168.1.50" part) with the IP address you found in the step above. This will result in a new URL similar to "http://192.168.1.100:12345".
        6. Try to access the Web Remote from your web browser using the new URL you created above.
   • Windows 7
     1. In the bottom-left corner of the screen, click on the Start Menu and click on "Control Panel".
     2. In the top-right corner next to "View by", click on the dropdown and click on "Small icons".
     3. Click on "Network and Sharing Center".
     4. Under "View your active networks", do the following for each network shown:
        1. To the right of the text "Connections:", click on the link. This should open a dialog that shows the status of the connection.
        2. In the status dialog under "Connection", click on the "Details..." button.
        3. In the grid of details, look in the "Property" column for a rows that says "IPv4 Address".
        4. From the row you found, write down the IP address found in the "Value" column. It will look similar to "192.168.1.100".
        5. Create your new Web Remote URL using the IP address you found. To do this, start with your original Web Remote URL that you found in the Web Remote tab of the scoreboard Options which looks similar to "http://192.168.1.50:12345". In the URL, replace the IP address (the "192.168.1.50" part) with the IP address you found in the step above. This will result in a new URL similar to "http://192.168.1.100:12345".
        6. Try to access the Web Remote from your web browser using the new URL you created above.
5. Make sure that your computer firewall is allowing connections to the Web Remote server.
   • Steps for configuring your firewall vary by vendor. Check the documentation for your firewall software for instructions on how to allow a program access through the firewall.
   • Make sure that the scoreboard exe (for example "Basketball Scoreboard Pro.exe") is allowed access through the firewall, including acting as a server, accepting requests from other computers, or similar settings.
6. Make sure that the computer running the scoreboard with Web Remote is on the same local network as the computer or device that you are trying to access the Web Remote page from.
   • If the scoreboard computer is on your home network and your phone is using a cellular network, Web Remote will not work. Connect the phone to a wireless network that is on the same local network as the scoreboard computer.
   • Make sure that both the scoreboard computer and computer/device accessing the Web Remote page are on the same part of the network. If your network is partitioned, both devices must be within the same network partition.

• If you are buying 2 Lifetime USB license keys of the exact same product and level:
  • We offer 25% off your 2nd Lifetime USB license key.
  • To receive the discount:
    1. On the website, click Purchase.
    2. Choose Non-Profit or For-Profit, enter the serial number, then click Continue.
    3. "Select" Lifetime with Portable USB Key.
    4. On the Purchase Details page enable the "Special Offer".
    5. Continue through the rest of the purchase process.
• If you are buying 2 licenses of any combination:
  • We offer a 10% discount on 2 or more licenses.
  • To receive the discount:
    • For each item you want to purchase:
      1. On the website, click Purchase.
      2. Choose Non-Profit or For-Profit, enter the serial number, then click Continue.
      3. "Select" either Lifetime with Portable USB Key or 1-Month Single Computer.
      4. "Select" your desired package.
      5. On the Purchase Details page, enter the Promo Code: "multi19".
      6. Continue through the rest of the purchase process.
    • Using the promo code will give you the 10% discount.
    • If you purchased USB license keys: Once you have purchased both items, email us with information about the 2 items you purchased. We will refund you the duplicate shipping charges within 24 hours.
• If you are purchasing more than 2 licenses:
  • Your discount will be based on the items you are purchasing.
  • Send us the following information:
    • Let us know which scoreboard names you want including version numbers (for example: Basketball Scoreboard Pro V2, Basketball Scoreboard Standard V2, Volleyball Scoreboard Pro V2).
    • For each scoreboard, let us know what level you want (for example: with Control Screen, with Control Screen & Web Remote & Score Banner, with Control Screen & Web Remote & Score Banner & Videos)
    • Let us know what quantity you want of each scoreboard name and level.
  • Once we receive the above we will provide a quote and payment link.
  • Once you make payment using the payment link, please:
    • Download and install the scoreboards to the computers you will be using.
    • Send us the license serial numbers from within the scoreboard on each computer running the scoreboard. Note: make sure you do not have any USB license keys plugged in.
  • If you are purchasing a:
    • Lifetime USB license key - we will send you license passwords to use while your USB keys are in transit.
    • 1 Month Single Computer - we will send you the license passwords to use for 1 month.
  • Please note:
    • The temporary license passwords will only work on the computers the license serial numbers were submitted from.
    • The discount is being handled manually so it could take a few hours during our regular business hours to process your serial numbers and provide you license passwords.

1. Download and install the scoreboard on the computer it will be running on during the first games. The temporary license is locked to a single computer.
2. Start the scoreboard - the first screen that comes up is the Reminder screen.
3. Click on the Purchase Information button. It is here that you will find the 15 character license serial number.
   1. If the computer has an internet connection, simply click on the "Click here to purchase program online" link.
      1. This will take you to our Purchase web page and automatically enter the license serial number.
   2. If the computer does not have an internet connection:
      1. It is very important to copy this serial number exactly.
      2. On a web connected computer go to www.pcscoreboards.com
      3. On the left side click on Purchase
      4. Enter the 15 character serial number very carefully.
4. Complete the online purchase process on our website. This will transfer you to one of our secure payment processors, where you can use various payment methods including a credit or debit card to complete the purchase.
5. As soon as payment is complete, we will send you the temporary license password, which is 16 characters long, by email. If you use an instant payment method, the password should also appear on the purchase completed page on our website.
6. To enter the license password, start the scoreboard on the same computer you used in step 2. You should get to the first screen, the Reminder screen.
7. Click on the Enter Password button. It is here that you enter the 16 character license password. Once again it is very important to copy and enter this password exactly. Once the password is entered, the scoreboard will be licensed on that computer.
8. At this point the reminder screen should show the expiration date for the license password you entered.
9. If you purchased a license that includes a USB license key, it will be sent by regular mail within a week. Once you receive the USB license key, you can run the scoreboard uninterrupted on any one computer while the USB license key is plugged into the computer.

1. Start the scoreboard on the computer that you will use the scoreboard on.
2. The first screen that appears will be the Licensing screen.
3. Click the Purchase / License button.
4. On this screen you will see your Serial Number.

1. Start the scoreboard on the computer that you will use the scoreboard on.
2. The first screen that appears will be the Reminder screen.
3. Click the Purchase Information (Serial Number) button.
4. On this screen you will see your Serial Number.

• V3 scoreboards: Start the scoreboard and click Purchase / License on the Licensing screen.
• V2 scoreboards: Start the scoreboard and click Enter Password on the Reminder screen.
• V1 scoreboards: Start the scoreboard and click Register on the Reminder screen. The 3 parts of the license password get entered into the 3 boxes found on the Register screen.

• The USB license key does not match the scoreboard being run.
  1. On the USB license key there is a plastic key tag attached. On the key tag will be the name of the scoreboard you purchased. This will include the name of the product and a version number (V2/V3/etc).
  2. Open the scoreboard on the computer. If you get a license reminder screen, click Continue. The startup screen will appear and will display the product name followed below by the version number (2.#.#.#).
  3. Compare the product name and version number from the scoreboard to the product name and version number (V2/V3/etc) on the key tag to make sure they match. If they do not match, download the appropriate scoreboard from our website.
• The USB license key does not match the features that are being used in the scoreboard.
  • If you are getting a message, read the message and see if it mentions having features enabled that you are not licensed for. If that is the case, either disable the features you are not licensed for or purchase an upgrade to your license that includes those features.
• The USB license key or the USB port on the computer may be damaged.
  1. If the computer has a second USB port try plugging the USB license key into another USB port.
     • If the issue disappears, the problem is likely the USB port on the computer.
     • If the issue moves with the USB license key, try gently wiggling the USB license key when it is plugged in. If Windows repeatedly sounds the device connected & disconnected sound then the USB license key may be damaged. Sometimes you can see that the USB license key is slightly bent or flexing between the plug and the rest of the key.
  2. If the PC does not have a second USB port try plugging in a USB flash drive that you have (not the USB license key) in the same USB port and see if the computer sounds the device connected sound.
     • Check if the USB flash drive works properly. If it does not, the problem is likely the USB port on the computer.
     • Gently wiggle the USB flash drive. If Windows repeatedly sounds the device connected & disconnected sound then the problem is likely the USB port on the computer.
  3. Another method to determine whether the USB license key is damaged is to download and install the scoreboard on a different computer. If the USB license key works on the second computer the issue is likely the original computer. If the same issue occurs on the second computer the issue is likely the USB license key.
• The scoreboard you are running is an outdated version that did not support the USB license key.
  1. Try downloading and installing the latest version of the scoreboard from our website. Be sure to download the exact product name including the major version number (V2/V3/etc).

• Customer name who purchased the scoreboard.
• Name of product that was purchased.
• Name of product on the key tag attached to the USB Key.
• Please copy the above troubleshooting steps and after each step, write in the result you saw in-line.
• Screenshots/pictures with all messages you are seeing.

• One Month Single Computer License: If you purchased a One Month Single Computer License, then your license cannot be moved to a different computer. In order to use the scoreboard on a different computer, you will need to purchase a new license for that computer.
• Lifetime USB Key License: If you have a Lifetime USB Key License you can download the scoreboard to as many computers as you want, but each Lifetime USB Key License only allows you to use the scoreboard on one computer at a time. The USB key must remain plugged into the scoreboard computer while using the scoreboard. To use the scoreboard on a different computer, plug the USB key into that computer.
• Site License (only available on wrestling scoreboards): You can use the USB license key on as many computers as you want. Just plug the USB key into each computer when starting the scoreboard. After starting the scoreboard, you can remove the USB key and the scoreboard will remain licensed for 24 hours. Repeat this process for each computer.

We offer discounts for purchasing multiple licenses.

1. Using a computer with internet access, download the scoreboard that you purchased by going to the Scoreboards page and navigating to the Download link for the appropriate scoreboard.
2. If the computer that will run the scoreboard is not the one you downloaded the scoreboard to, transfer the installer to a removable media such as a USB drive, burned CD/DVD, external hard drive, or other removeable media and connect it to the scoreboard computer.
3. On the computer that will run the scoreboard, run the installer that you downloaded and complete the installation.
4. Insert the Portable USB Key into a USB port on the computer that will run the scoreboard.
5. Start the scoreboard. The scoreboard should recognize the Portable USB Key and run without interruption.